SHIPPING, PICK-UP AND DELIVERY TERMS AND CONDITIONS

At Lakehouse, we strive to make your shopping experience smooth and enjoyable. If you have any questions, please Contact Us—our team is happy to assist.

 

CURBSIDE & IN-STORE PICK-UP:

When your order is ready, we’ll notify you via email. Please visit our Kelowna location as specified in the email, and bring your own packaging to safely transport your item.

 

SHIPPING & DELIVERY INFORMATION:

Standard Shipping (Canada & US)

We ship within Canada and the US*, with most orders arriving within 5–10 business days from processing. Expedited shipping is available for an additional fee.

No P.O. Boxes: We do not ship to P.O. Boxes.

Remote Locations: For YT, NT, NU, and certain rural areas, free shipping may not apply. Please contact us for details.

Large & Fragile Items: These are shipped via specialized couriers. We will confirm costs and delivery times with you before shipping.

Duties & Taxes:

• Canada: Shipping charges include taxes based on your shipping address.
• United States: We do not charge US sales tax, but you are responsible for any duties or state taxes upon delivery.

 

SHIPPING RATES – Does not include furniture delivery.

 

 FURNITURE DELIVERY

	DELIVERY COST	ASSEMBLY	OVERSIZED	STAIRS	ELEVATOR	SOFA BEDS
LOCAL Addresses in City of Kelowna & West Kelowna	C$299	$50 per half hour*	Contact Us	$15 per flight	$15 per piece**	$150 additional charge + $50 per flight ***
EXTENDED Addresses beyond LOCAL within 60km	C$599	$50 per half hour*	Contact Us	$15 per flight	$15 per piece**	$150 additional charge + $50 per flight ***
For national and remote addresses, please contact our team for a quote.   * Assembly: We do not assemble items requiring professional assembly & installation such as lighting, heavy mirrors & décor. ** Elevators: The elevator must be booked and padded prior to arrival as per condo association requirements, if not, delivery will be cancelled and rescheduled at the customers expense. *** Sofa Beds: If sofa beds need to be dismantled for delivery, assembly fees will apply.

 

PREPARING FOR FURNITURE DELIVERY:

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. 

 

SCHEDULING YOUR DELIVERY:

Before we deliver, we will send you a delivery form. Please notify Lakehouse of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, gated entry access, multiple flights of stairs and service elevator reservations.

Elevators: The elevator must be booked and padded prior to arrival as per condo association requirements, if not, delivery will be cancelled and rescheduled at the customers expense. Please see elevator fees in fee guide.

 

WHAT TO EXPECT ON DELIVERY DAY:

To facilitate delivery, please clear entryways such as driveways, hallways, walking paths as well as space where furniture or rugs will be placed prior to delivery. Our delivery professionals are not permitted to move furniture or remove doors or hardware currently in your home, nor are they allowed to move or set up electrical equipment.

Our delivery team will call enroute to your home, an authorized individual over the age of 18 must be present to accept the delivery, inspect items and sign the delivery receipt. Unless you have provided payment for additional delivery services, please inform the drivers of where you would like the product placed on arrival. I.e. Driveway, front door, garage, etc.

In the event of any imperfection noted at the time of delivery, Lakehouse is not liable and may decline/cancel if item does not fit securely through an access point.

Our drivers will take pictures of product in its final placement, and may take photos of delivery conditions before and after.

If adverse weather does not permit safe delivery, we may reschedule.

 

PRICING & INFORMATION DISCLAIMER:

Prices, availability, and delivery rates may change without notice. We reserve the right to correct errors in pricing, descriptions, or images and to restrict or cancel orders if needed.